Hybrid Service Delivery Models for Migrant Workers in Canada: Handout

During the pandemic, frontline workers and service provider organizations (SPOs) have been responsive, innovative and agile by pivoting quickly to provide both online and in person services to newcomer immigrants, migrants and refugees. This handout discusses the theory of hybrid service delivery, ways of approaching service delivery, applying the spiral model to service delivery design and what it means to employ digital or hybrid/blended service delivery models.